Privacy Policy

Who we are

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MBM Plumbing is a licensed and insured plumbing company based in Markham, Ontario, serving the GTA, Grey County, Simcoe County, and cottage country. We operate the website www.mbmplumbing.ca.

This policy explains what personal information we collect, why we collect it, how we use it, and the choices you have. We handle personal information in line with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).

Information we collect

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Information you give us

• Contact details, such as your name, phone number, email address, and service address, when you call us, email us, or submit a form on our website.
• Project details, such as the plumbing issue you describe, photos you send, property type, and scheduling preferences, so we can quote and complete your job.
• Billing information needed to invoice you for completed work. We do not store full payment card numbers on our website.

Information collected automatically

• Website usage data, such as pages visited, device type, browser, approximate location, and referring site. Our website is hosted on Squarespace, which collects standard visitor analytics and may set cookies to make the site work and measure performance.
• Embedded media: some pages include video hosted by third parties (for example, Vimeo). These providers may set their own cookies when the video loads.

How we use your information

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• To respond to your inquiry, provide quotes, schedule visits, and complete plumbing work.
• To invoice you and keep records required for warranty, accounting, and tax purposes.
• To follow up on a completed job, including asking whether you were happy with the work.
• To run, secure, and improve our website.
• To meet legal and regulatory obligations.

We do not sell, rent, or trade your personal information. We do not send marketing emails unless you have asked us to.

When we share information

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We only share your information when it is needed to serve you or required by law:

• Service providers that help us run the business, such as our website host (Squarespace), email provider, scheduling tools, and accounting or invoicing software. These providers may store data outside Canada, including in the United States, where it is subject to local laws.
• Suppliers and subcontractors, only where needed to complete your project, for example ordering a fixture for delivery to your address.
• Legal requirements, if we are required to disclose information by law, court order, or a regulator.

Cookies

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Cookies are small files stored on your device. Our site uses cookies for two purposes: making the site function correctly and understanding how visitors use it so we can improve it. You can block or delete cookies in your browser settings. Some parts of the site may not work properly without them.

How long we keep your information

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We keep customer records for as long as needed to provide service, honour warranties, and meet legal requirements, such as the record-keeping periods set by Canadian tax law. Inquiry details that do not lead to a job are kept only as long as reasonably needed to respond.

How we protect your information

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We take reasonable steps to protect your personal information, including secure hosting, password-protected accounts, and limiting access to the people on our team who need it. No method of storage or transmission is completely secure, but we work to protect your information against loss, misuse, and unauthorized access.

Your rights and choices

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• Access and correction: you can ask what personal information we hold about you and request corrections.
• Withdrawing consent: you can withdraw consent to our use of your information at any time, subject to legal and contractual limits. This may affect our ability to serve you.
• Deletion: you can ask us to delete your information where we are not required to keep it.
• Complaints: if you have a concern we cannot resolve, you can contact the Office of the Privacy Commissioner of Canada at priv.gc.ca.

Third-party links

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Our website may link to third-party sites, such as our Instagram page (@mbmplumbinginc). We are not responsible for the privacy practices of other websites. Review their policies before providing any personal information.

Children's privacy

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Our website and services are intended for adults. We do not knowingly collect personal information from children.

Changes to this policy

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We may update this policy from time to time. The date at the top of this page shows when it was last revised. Significant changes will be posted on this page.